Questão 3503398

• Banca: COPS-UEL
• Órgão: SEAP-PR
• Ano: 2012
• Provas: COPS-UEL - 2012 - SEFAZ-PR - Auditor Fiscal - Manhã
• Disciplina: Governança de TI
• Assuntos: ITIL

About the factors in strategic assessment on ITIL, choose the correct alternative.

• A. Strengths and Weaknesses are the attributes of the organization, for example, resources and capabilities, service quality, operating leverage and so on.
• B. Distinctive Competencies are the perspectives, positions, plans and patterns received from a business strategy.
• C. In the Business Strategy, questions such as “How will the Service Provider know when it is successful?” and “When must those factors be achieved?” must be asked.
• D. Critical success factors include competitive thinking about issues such as the vulnerability to substitution of the service provider and likely means to outperform competing alternatives.
• E. In Threats and Opportunities, a question such as “What makes the service provider special to its business or customers?” must be asked.

Gabarito: A