ITIL SERVICE STRATEGY
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Strategy management for IT services
Service portfolio management
Financial management for IT services
Demand management
Business relationship management
ITIL Service Design
Design coordination
Service catalogue management
Service level management
Availability management
Capacity management
IT service continuity management
Information security management
Supplier management
ITIL Service Transition
Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Change evaluation
Knowledge management
SERVICE OPERATION
Event management
Incident management
Request fulfilment
Problem management
Access management
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Continuação
3.1.2
Service Design
At the end of the service strategy lifecycle phase, smart heads (read: leadership) have
thought over and have provided direction and guidance on which services to offer. The
outcome of the service strategy is like the idea that an entrepreneur comes up with.
Whether the idea would come to fruition will become known in time.
The service design lifecycle phase answers the question “How do I do it?” It takes the
idea and comes up with solutions and designs that give wings to the ideation process set
forth in the previous phase.
The success of a service depends primarily on the service design phase. While
strategy plays an initial part, the solution to make it happen is equally important.
Tablet computers have existed for a long time. My earliest memory of it was the
Palm Pilot in the 1990s, and I started using Windows-based tablet PCs in the early 2000s.
They were commonly called PDAs (personal digital assistants). But it was not until the
introduction of iPads in 2010 that led to an explosion in the demand for the touch portable
computing devices. They stepped in and became synonymous with the tablet computers.
...
3.1.3
Service Transition
The output of the service design is a set of design documents, which gives you the designs
pertaining to all aspects of a service. The next task is to develop the service based on
the designs. In the ITIL world, this is called the service transition, where the designs
are transitioned into production environments through development, testing, and
implementation.
The service transition lifecycle phase answers the question “What do I develop and
deploy into production?” To achieve the objectives of service transition, you could either
employ service design lifecycle activities, hardware delivery lifecycle (HDLC) activities, or
any other framework that delves into building a system/service and deploying it into the
intended environment. ITIL is flexible like that, it can integrate seamlessly with any of the
frameworks you can throw at it.
Going back to the example earlier in this chapter, there are architectural drawings
from the previous design phase. These designs are handed over to a qualified builder to
construct the mall as per the architectural designs. The builder constructs the mall in this
phase as per the plan and brings it to a state where it could be operationalized. This is
exactly the role of the service transition phase