Questão 1738486

• Banca: FCC
• Órgão: TRE-AP
• Ano: 2015
• Provas: FCC - 2015 - TRE-AP - Técnico Judiciário - Operação de Computadores
• Disciplina: Governança de TI
• Assuntos: ITIL; ITIL v. 3

According to ITIL v3, configuration item is any component or other service asset that needs to be managed in order to deliver an IT service. Information about each configuration item is recorded in a configuration record within the configuration management system and is maintained throughout its lifecycle by service asset and configuration management. Configuration items are under the control of

• A. service portfolio management.
• B. change management.
• C. availability management.
• D. capacity management.
• E. demand management.

Gabarito: B

Comentários

• Gerenciamento de configuração pertence a transição

• Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes. A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, is cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure

  Itens de configuração estão sob o controle do Gerencimanento de Mudanças.